Sure we would like every day to be peaceful and easy, but into each parish a little conflict must fall, am I right? Many of us try to avoid it, some of us prefer to tackle it head on. William Ury is a world class negotiator (and we’re talking Arms negotiating between the Soviet Union and the USA!!). His YouTube clip on Conflict Management is pure gold and really worth the 30 minutes of listening time. Stay to the last 2 minutes and there’s a laugh-out-loud “aha” moment!